Document Management Case Studies.
The Wine Society
New document management solutions for the world’s oldest wine club
- Client:
- The Wine Society
- Country:
- UK
- Industry:
- Beverage.
- Profile:
- The Wine Society, established 1874, is the world’s oldest co-operative wine club.
- Key Drivers:
- Reduction of paper use. Better response times to customers. Staff efficiency.
Before Document Manager, filing of orders and other paper communications and enquiries at The Wine Society were entirely manual.
“We were keen to improve the business process and the quality of service to members, while containing costs,” says Richard Shorrocks, Finance Executive.
TNT Express
Improving efficiency and customer service at TNT Express
- Client:
- TNT Express
- Country:
- UK
- Industry:
- Logistics
- Profile:
- European market leader in business-to-business, global express and international mail services.
- Key Drivers:
- To save office space by removing paperwork. Secure on-line signed PoD access
To deliver around 18 million documents and parcels per annum, TNT Express employed paper heavy business processes, of which "Proof of Delivery" is a key element.
With the deployment of Document Manager customers can now have access to this information thanks to a corporate-wide proof of delivery capture and management system based on Infonic’s software.
The Access Bank UK
Easy to use document management for an international bank
- Client:
- The Access Bank UK
- Country:
- UK
- Industry:
- Banking
- Profile:
- The Access Bank UK Limited provides a range of Personal and Corporate Banking Products and Services including Trade Finance.
- Key Drivers:
- Simultaneous access to documents without having to wait for the file. Reduction in misfiling. Fast access to documents.
The Access Bank UK Limited required an electronic document management solution that could ensure faster access for users to a wide range of documents and which would enable multiple bank staff to have simultaneous access to documents without having to “wait for the file”.
They wanted a solution that would be easy for end users to operate and quick to implement.
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